Regional Communications Dispatch and 911

BSO Print Logo Broward County Sheriff's Office

In any life threatening situation dial 9-1-1.

In non-emergency situations contact:

The BROWARD COUNTY REGIONAL COMMUNICATIONS NON-EMERGENCY NUMBER at: (954) 764-HELP (4357)

BSO supports TEXT to 911. Call if you can, Text only if you can't. If dialing 911 is not an option during an emergency, a text message from an SMS enabled cell phone can be placed. You cannot send pictures, video, emojis, or group texts. Do not use abbreviations or slang, and messages must be in English. Texting is for emergencies only, and only when placing a voice call is not an option. For more information on how Text-To-911 works, please click here.

The Broward Sheriff's Office Regional Communications Bureau operates the 911 and emergency radio communications system under contract with the Broward County Board of Commissioners.

Managing three Public Safety Answering Points (PSAPs) located in Coconut Creek, Sunrise, and Pembroke Pines, the Broward Sheriff's Office provides 9-1-1 and non-emergency call intake, teletype and dispatch services for all unincorporated areas of Broward County, 29 law enforcement municipalities, 28 fire rescue municipalities and numerous special patrol areas including the Ft. Lauderdale-Hollywood International Airport, Port Everglades, and other areas.

The division functions 24 hours a day, 7 days a week, 365 days per year and is comprised of 447 Communications Operators, support personnel and supervisory staff.  

The Regional Communications Bureau fields over 1.25 million incoming 911 calls, 1.18 million non-emergency calls and over 157,000 alarm calls on an annual basis. The Regional Communications Bureau has been awarded various accreditations to include the Commission on Law Enforcement Agencies (CALEA), the International Academy of Emergency Dispatch (IAED) Accredited Center of Excellence in medical dispatching, and is a recipient of the Association of Public Safety Communications Officials (APCO) Project 33 certification, recognizing the Broward Sheriff's Office PSAPs as meeting nationally recognized training standards.

The Regional Communications Bureau's 911 operators act as first responders by providing callers with emergency medical dispatch (EMD) services during all medical calls for service. Operators are specially trained to relay important medical instructions, known as Caller Aid, to our residents and visitors during life-threatening medical emergencies. These instructions include CPR, stroke and seizure triage, labor/delivery instructions and much more.

The Teletype Unit queries databases that link to state and federal systems and processes over 250,000 requests annually as generated by law enforcement officers in the field. Typically these inquiries seek information regarding missing or wanted persons, lost or stolen automobile tags, stolen vehicles, stolen articles and driver's license statuses.

The Audio Evidence Unit is responsible for maintaining, redacting and distributing all audio recordings of police and fire rescue communications, including radio recordings, 911 and non-emergency telephone requests. Governed by state law, the Audio Evidence Unit produces recordings for the state attorney's office, private attorneys, public safety agencies, private investigators, insurance companies and citizens.

The Regional Communications Training Unit members maintain instructor certifications through the Florida Department of Law Enforcement (FDLE), the Association of Public-Safety Communications Officials (APCO) and the American Heart Association (AHA). The Regional Communications Training Unit is responsible for providing initial training to all newly hired staff through our 12-week BSO Regional Communications Training Academy, as well as providing recurring training to all Regional Communications Bureau staff on a quarterly basis.

The BSO Regional Communications Training Academy's curriculum exceeds state requirements and has been certified through the Florida Department of Health/Bureau of Emergency Medical Services. It is a comprehensive curriculum that covers the National Incident Management System (NIMS), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD), CPR, critical incident call taking, crisis intervention training as well as fundamentals such as caller interrogation techniques, computer aided dispatch (CAD) software and Enhanced 911 telephone systems. Upon completion of the BSO Regional Communications Training Academy, and successfully passing the State of Florida's Telecommunicator examination, trainees are certified as Public Safety Telecommunicators.

The Quality Assurance/Quality Improvement (QA/QI) Unit focuses on ensuring that the highest performance standards are maintained and a superior level of service is provided to the residents and visitors of Broward County. The unit evaluates staff performance against accreditation standards, protocol directives, and agency policy on an ongoing basis. The QA/QI team is also responsible for evaluating inbound emergency and non-emergency calls for service against the International Academy of Emergency Dispatch (IAED) protocols for fire, medical, and law enforcement and providing to IAED for demonstration of compliance and continued accreditation eligibility. The QA/QI team works in tandem with the Training Unit to provide for enhancements in training based upon identification of trending patterns of performance.