Regional Communications Dispatch and 911

BSO Print Logo Broward County Sheriff's Office

In any threatening situation contact: dial 9-1-1.

In non-emergency situations contact:

The BROWARD COUNTY REGIONAL COMMUNICATIONS NON-EMERGENCY NUMBER at: (954) 764-HELP (4357)

BSO supports TEXT to 911. (See Below)

The Broward Sheriff's Office Regional Communications Division is contracted by The Broward County Office of Regional Communications and Technology and is responsible for fielding emergency and non-emergency calls for police, fire, and medical services within Broward County.

Managing three Public Safety Answering Points (PSAPs) located in Coconut Creek, Sunrise, and Pembroke Pines, the Broward Sheriff's Office provides 9-1-1 and non-emergency intake, teletype and dispatch services for all Unincorporated areas of Broward County, 29 law enforcement municipalities, 28 fire rescue municipalities and numerous special patrol areas including the Ft. Lauderdale-Hollywood International Airport, Port Everglades and BSO Department of Detention, and other areas. In addition, we provide 911 services to Court Services.

The division functions 24 hours a day, 7days a week and is comprised of an all civilian command staff including a Director, Assistant Director, 4 Site Managers, 3 Assistant Site Managers, 41 supervisors and approximately 400 specially trained public safety Communications Operators. In FY 18/19, the regional PSAPs managed by the Broward Sheriff's Office fielded over 1.25 million incoming 911 calls, 1.18 million non-emergency telephone calls and 157,900 alarm calls. The Regional Communications Division has been awarded various accreditations to include the Commission on Law Enforcement Agencies (CALEA), the International Academy of Emergency Dispatch (IAED) and is a recipient of the Association of Public Safety Communications Officials (APCO) Project 33 certification, recognizing the Broward Sheriff's Office communications centers as meeting nationally recognized training standards.

Regional communications E911 operators provide emergency medical dispatch (EMD) services as a first responder for all medical calls for service. Operators are specially trained to relay important medical instructions to our residents and visitors in life-threatening situations. These instructions include CPR, stroke and seizure triage as well as, labor/delivery protocols and much more.

The Teletype Units at the regional dispatch sites operate links to state and federal databases and process roughly 250,000 requests annually as generated by deputy sheriffs and police officers. Typically these inquiries seek information regarding missing or wanted persons, lost or stolen automobile tags, stolen vehicles, stolen articles and driver's license statuses.

The Audio Evidence Unit is comprised of five staff members and one supervisor responsible for maintaining, redacting and distributing all audio recordings of police and fire rescue communications, including radio recordings, 9-1-1 and non-emergency telephone requests. Governed by state law, the Audio Evidence Unit produces recordings for the state attorney's office, private attorneys, public safety agencies, private investigators, residents and insurance companies. For 2018, the unit processed 15895 requests.

The Regional Communications Training Unit consists of five specially trained instructors and one supervisor, all of which maintain instructor certifications through The Florida Department of Law Enforcement (FDLE), The Association of Public-Safety Communications Officials (APCO) and The American Heart Association (AHA). The Regional Communications Training Unit is responsible for conducting the communications training academy, a twelve week course mandated for all newly hired public safety telecommunicators, as well as on going quarterly refresher training for all telecommunicators within Regional Communications.

The training academy curriculum exceeds state requirements and has been certified through The Florida Department of Health/Bureau of Emergency Medical Services. It is a comprehensive curriculum that covers The National Incident Management System (NIMS), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD), CPR, critical incident call taking, crisis intervention training as well as fundamentals such as caller interrogation techniques, computer aided dispatch software and Enhanced 9-1-1 telephone systems. Upon successful completion of training academy and testing through The Florida Department of Health, all trainees are certified as public safety telecommunicators through the State of Florida.

The Quality Assurance/Quality Improvement Unit is a team comprised of 16 Evaluators and two supervisors whose focus is to ensure that the highest levels of service are provided to the residents and visitors of Broward County by randomly evaluating staff performance against accreditation standards, protocol directives, and policy. The QA/QI team is responsible for evaluating inbound emergency and non-emergency calls for service against the International Academy of Emergency Dispatch (IAED) protocols for fire, medical, and law enforcement. Through specialized training, the QA/QI team will focus upon the random quality assurance evaluation of 1-3% of inbound fire, medical, and law enforcement calls received, and will upload those statistics to IAED for demonstration of compliance and accreditation eligibility. The QA/QI team will also randomly evaluate fire and law enforcement dispatch performance against policy and industry best standards. The QA/QI team works in tandem with the Training Unit to provide for enhacemnets in training based upon identification of trending patterns of performance.

BSO supports TEXT to 911. If dialing 911 is not an option during an emergency, a text message from an SMS enabled cell phone can be placed. You cannot send pictures, video, emojis, or group texts. Do not use abbreviations or slang, and messages must be in English. Texting is for emergencies only, and only when placing a voice call is not an option. For more information on how Text2 911 works, please click here.