Regional Communications Dispatch and 911
In any threatening situation dial 9-1-1.
In non-emergency situations contact:
The BROWARD COUNTY REGIONAL COMMUNICATIONS NON-EMERGENCY NUMBER at: (954) 764-HELP (4357)
The Broward Sheriff's Office Regional Communications Division is contracted by The Broward County Office of Regional Communications and Technology and is responsible for fielding emergency and non-emergency calls for police, fire, and medical services within Broward County.
Managing three Public Safety Answering Points (PSAPs) located in Coconut Creek, Sunrise, and Pembroke Pines, the Broward Sheriff's Office provides 9-1-1 and non-emergency intake, teletype and dispatch services for all unincorporated areas of Broward County, 29 law enforcement municipalities, 28 fire rescue municipalities and numerous special patrol areas including the Ft. Lauderdale-Hollywood International Airport, Port Everglades, BSO Department of Detention, Court Services and other areas.
The division functions 24 hours a day, 7days a week and is comprised of an all civilian command staff including a Director, Assistant Director, 3 Site Managers, 3 Assistant Site Managers, 41 supervisors and approximately 400 specially trained public safety telecommunicators. In FY 13/14, the regional PSAPs managed by the Broward Sheriff's Office fielded over 1.2 million incoming 9-1-1 calls, 1.25 million non-emergency telephone calls and over 170,000 alarm calls.
The Regional Communications Division has been awarded various accreditations to include the Commission on Law Enforcement Agencies (CALEA), the National Academy of Emergency Dispatch (NAED) and is a recipient of the Association of Public Safety Communications Officials (APCO) Project 33 certification, recognizing the Broward Sheriff's Office communications centers as meeting nationally recognized training standards.
Regional communications E911 operators provide emergency medical dispatch (EMD) services as a first responder for all medical calls for service. Operators are specially trained to relay important medical instructions to our residents and visitors in life-threatening situations. These instructions include CPR, stroke and seizure triage as well as, labor/delivery protocols and much more.
The Teletype Units at the regional dispatch sites operate links to state and federal databases and process roughly 250,000 requests annually as generated by deputy sheriffs and police officers. Typically these inquiries seek information regarding missing or wanted persons, lost or stolen automobile tags, stolen vehicles, stolen articles and driver's license statuses.
The Audio Evidence Unit is comprised of six telecommunicators and one supervisor responsible for maintaining, redacting and distributing all audio recordings of police and fire rescue communications, including radio recordings, 9-1-1 and non-emergency telephone requests. Governed by state law, the Audio Evidence Unit produces recordings for the state attorney's office, private attorneys, public safety agencies, private investigators, residents and insurance companies. Over 7,000 requests were processed over the 2014 fiscal year.
The Regional Communications Training Unit consists of eight specially trained instructors and one supervisor, all of which maintain instructor certifications through The Florida Department of Law Enforcement (FDLE), The Association of Public-Safety Communications Officials (APCO) and The American Heart Association (AHA). The Regional Communications Training Unit is responsible for conducting the communications training academy, a twelve week course mandated for all newly hired public safety telecommunicators, as well as on going quarterly refresher training for all telecommunicators within Regional Communications.
The training academy curriculum exceeds state requirements and has been certified through The Florida Department of Health/Bureau of Emergency Medical Services. It is a comprehensive curriculum that covers The National Incident Management System (NIMS), Emergency Medical Dispatch (EMD), CPR, critical incident call taking, crisis intervention training as well as fundamentals such as caller interrogation techniques, computer aided dispatch software and Enhanced 9-1-1 telephone systems. Upon successful completion of training academy and testing through The Florida Department of Health, all trainees are certified as public safety telecommunicators through the State of Florida.
The Medical Quality Assurance Unit is a team of eight telecommunicators and one supervisor responsible for maintaining compliance with national standards. Through specialized training and development, their focus is random quality assurance reviews on 3% of the divisional medical call volume. Focusing solely on the medical aspect of emergency call taking, this unit assures that all telecommunicators abide by medical practices and protocols developed by the National Academy of Emergency Medical Dispatch which are endorsed by The Broward County Medical Director, Dr. Nabil El Sanadi.
The Quality Assurance Unit consists of eight telecommunicators and one supervisor responsible for ensuring the division is providing the highest quality of service to the citizens of Broward County, members of law enforcement and fire rescue. To ensure compliance with policies and procedures, the quality assurance unit reviews randomly selected 911 calls, non-emergency calls and dispatched events with every telecommunicator on a monthly basis. The quality assurance unit works in tandem with the communications training unit and the medical quality assurance unit by identifying trending topics and providing guidance to telecommunicators.
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